Terms Conditions

Terms & Conditions

Forward Twins (Presented by Rashu Group)

Raj Textile Market, NR. Capital Square, Puna Patiya, Surat, Gujarat – 395010

Contact: +91 7227809961

Email: support@forwardtwins.com

Last Updated: 1 july 2025


1. Introduction

Welcome to Forward Twins. By accessing or using our website, services, or purchasing our products, you agree to abide by the following Terms & Conditions. Please read them carefully.

If you do not agree, you may discontinue using our services.

2. Use of the Website

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order.
  • Not misuse the website for fraudulent activities.
  • Not attempt to disrupt or interfere with website functionality or security.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.


3. Product Information

We make every effort to display product details (colors, sizes, images) accurately.

However:

  • Colors may vary slightly due to screen resolutions.
  • Availability of items is subject to change without notice.
  • Sizes may vary slightly depending on product type.

4. Order Acceptance & Cancellation

  • All orders placed on our website are subject to confirmation based on product availability and payment verification.
  • You may cancel an order within 24 hours of placing it.
  • Once the order is processed or shipped, cancellation is not possible.
  • We reserve the right to cancel orders in cases of payment failure, product unavailability, or suspicious activity.

For details, please refer to our Refund & Cancellation Policy.


5. Pricing & Payments

  • All prices listed are in INR and inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to update prices at any time.
  • Payments made through cards, UPI, wallets, and net banking are processed securely through trusted payment gateways.
  • For Cash on Delivery, additional charges may apply.

6. Shipping & Delivery

  • Orders are processed Monday to Saturday (excluding holidays).
  • Delivery timelines typically range from 4–8 business days depending on your location.
  • Delivery delays may occur due to weather, courier issues, or festivals.

For more details, refer to our Shipping & Payment Policy.


7. Returns, Refunds & Exchange

  • Returns and exchanges are accepted within 7 days of delivery.
  • Items must be unworn, unused, and in original packaging.
  • Defective or wrong items will be eligible for refund or replacement.
  • Refunds are processed within 5–7 business days after approval.

For more details, refer to our Refunds & Cancellation Policy.


8. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login credentials.
  • Any activity under your account will be considered as your responsibility.

We may suspend or terminate accounts for misuse, fraud, or violation of our Terms.


9. Intellectual Property

All content on our website—including images, logos, brand name 'Forward Twins', graphics, and text—is the property of Rashu Group.

You may not:

  • Copy
  • Reuse
  • Reproduce
  • Modify
  • Distribute
  • any content without written permission.

10. Privacy Policy

Your privacy is important to us.

Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

11. Limitation of Liability

Forward Twins is not responsible for:

  • Delays caused by courier partners.
  • Any indirect, incidental, or consequential damages.
  • Unauthorized access to your account due to your negligence.

Our maximum liability is limited to the value of the product purchased.


12. Fraud Prevention

We reserve the right to:

  • Verify customer information before order processing.
  • Refuse COD orders based on factors like previous cancellations or suspicious activity.

13. Governing Law

These Terms & Conditions are governed by the laws of India.

Any disputes will be handled in the jurisdiction of Surat, Gujarat.

14. Changes to Terms & Conditions

We may update or modify these Terms at any time.

Changes will be posted with an updated date at the top of this page.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

📧 support@forwardtwins.com

📞 +91 7227809961